Frequently Asked Questions

1. What makes AvAIO a better choice than legacy aviation software providers?

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AvAIO was built for modern airlines—not legacy workflows. Unlike platforms like Amadeus or Sabre that target large flag carriers with rigid, outdated infrastructure, AvAIO delivers:
All-in-one or modular deployment, so you use only what you need
Mid-market focus – ideal for regional, charter, or ACMI operators often ignored by bigger vendors
Faster deployments with fewer technical barriers
Lower cost of ownership with no unnecessary licensing overhead
Hands-on support and customization, not ticket queues
AvAIO is built for scalability, affordability, and simplicity, making it the perfect alternative to legacy aviation systems.

2. Do I need to purchase the entire AvAIO system, or can I select specific modules?

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AvAIO is semi-modular. You can start with one or more core modules—such as Reservations, Operations, or Management—and scale as needed. Many clients begin with a single use case (e.g., crew scheduling) and later expand into revenue management, training, accounting, or customer engagement tools.
Whether you need a complete solution or just specific tools, SysAIO adapts to your airline.

3. How customizable is AvAIO for our unique operations?

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Highly customizable. From workflows to data fields, AvAIO adapts to you—not the other way around. You can configure:
Role-based access and user permissions
Automated alerts, tasks, and compliance tracking
Custom reporting and dashboard analytics
API integrations with external software and mobile apps
Our team provides personalized onboarding to tailor the platform to your operation.

4. Can AvAIO integrate with our existing systems and partners?

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Yes. AvAIO is API-first and cloud-native, designed to integrate seamlessly with:
GDS providers like Sabre, Amadeus, Travelport
Revenue accounting, CRM, and loyalty platforms
Crew planning and payroll tools
DCS platforms, maintenance systems, and airport services. We also support custom integrations based on your infrastructure.
Our API and data migration tools make switching over seamless—no headaches, just better efficiency.

5. Is the platform scalable for future growth?

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Absolutely. Whether you're adding new aircraft, expanding routes, or launching partnerships, AvAIO supports:
Unlimited user accounts and operational bases
Multi-aircraft and multi-hub configurations
Real-time data scaling through AWS cloud architecture. You can grow without switching systems.
Whether you're a startup airline or an established carrier, AvAIO scales with you, without requiring costly upgrades.

6. What kind of training and support does SysAIO offer?

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You’ll receive:
Live onboarding sessions with recorded modules for new hires
24/7 support via phone, email, and live chat
A searchable knowledge base and documentation portal
Ongoing updates and new feature rollouts. We pride ourselves on responsive, human-first support.
No frustrating wait times, just fast, helpful support when you need it.

7. How is data secured within AvAIO?

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Security is built into every layer:
Encrypted data storage and transmission
Granular user permissions and audit logs
Regular security audits and compliance reviews
Compliant with GDPR, PCI-DSS, and SOC-readiness standards. Your data stays safe, private, and fully recoverable.
Your airline’s data is always safe and secure with SysAIO.

8. What does pricing look like? Are there hidden fees?

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Pricing is transparent and tailored. We offer flexible options based on:
Number of aircraft, modules selected, or flat-rate licensing
Optional services like custom integrations or premium support
No hidden fees. No per-user traps. Every contract is built to match your actual operational needs.

9. How long does it take to deploy AvAIO?

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Deployment timelines vary, but most airlines go live in under 6 weeks. Typical phases include:
1. Discovery & configuration – 1–2 weeks
2. Data migration & integrations – 2–3 weeks
3. Training & testing – 1–2 weeks
We can also support dual-system environments during transition.
Most clients are fully operational in weeks, not months!

10. Does AvAIO support advanced airline functionality?

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Yes. AvAIO delivers full-spectrum PSS and operations capabilities, including:
Complex itineraries, multi-leg bookings, and multi-currency support
Codeshare and interline connectivity
Real-time pricing and dynamic seat inventory
Ancillary product management (bags, meals, upgrades, etc.)
Frequent flyer, voucher, and loyalty tools
Crew duty limits, flight pairing, and fatigue management
All built on a high-performance, scalable cloud backend.

11. What certifications or industry compliance does SysAIO support?

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We support or comply with:
IATA standards including NDC and ONE Order(available on request)
GDPR, PCI-DSS, and SOC 2 readiness
APIS/PNR data exchange, Transport Canada and FAA rules
Our team will work directly with you on any jurisdictional requirements.

12. What if we want to leave the platform later—are we locked in?

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SysAIO believes in long-term relationships, not lock-ins. We support:
API-based data exports for system migration
Flexible contracts and transparent cancellation terms
Migration assistance, including incentives to ease the cost of switching from or to another system
You own your data and your roadmap.

13. Can you share references or case studies from live airline clients?

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Yes. SysAIO is currently in use by multiple charter, regional, and hybrid operators across North America and beyond. While some client identities are under NDA, we offer:
Anonymized case studies showcasing measurable results
Live references upon request, coordinated through your account manager

14. What is your uptime guarantee and how has SysAIO performed?

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AvAIO is hosted on AWS global infrastructure with a guaranteed 99.9% uptime SLA. We’ve consistently exceeded this threshold in real-world conditions.
Live status dashboards and automated alerts are included
Monitoring and issue resolution are handled by our core infrastructure team
Performance is tuned based on your size and volume to avoid slowdowns

15. Is the system ready for regulatory audits and inspections?

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Yes. SysAIO supports full audit readiness for:
IATA, Transport Canada, FAA, and EASA oversight
Operational audits, including duty/rest logs, training status, and flight tracking
Financial audits with role-based access logs and change history
We also offer on-demand reports tailored to compliance and internal QA needs.

16. What happens in case of outages or disasters?

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SysAIO maintains a comprehensive business continuity plan. Key components include:
Active–active deployment across AWS multi-region zones
Encrypted daily backups and RPO < 15 minutes
Quarterly disaster recovery testing
Failover environments and full rollback capabilities ensure continuity, even in critical events

17. How can we be sure SysAIO is a viable long-term partner?

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SysAIO is privately owned, debt-free, and fully focused on building the next generation of airline systems. We’ve deliberately avoided outside investors to prioritize:
Long-term stability and customer success
Reinvestment into our product and client support
Transparent, multi-year client relationships built on trust and delivery
Our roadmap is aligned to the real-world needs of fast-growing and mid-sized carriers.

18. How easy is AvAIO to learn and use for staff?

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AvAIO was designed with a modern, intuitive interface.
Check-in agents, flight ops, and HR teams can begin using core modules after a single 1–2 hour session
In-system tooltips, onboarding guides, and multi-language support reduce ramp-up time
A searchable help center and training library are accessible anytime
Minimal training time translates to lower overhead and faster staff adoption.

19. Do we retain full ownership of our data, and how easy is it to leave?

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Yes. Your data is fully owned and accessible at all times.
Export in multiple formats (CSV, JSON, PDF) via API or custom tools
No proprietary data traps or intentional lock-ins
If you ever leave, our team supports full data migration and provides detailed exports to ensure continuity

20. Can we influence the product roadmap or request new features?

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Absolutely. We maintain a transparent roadmap informed by airline needs—not internal politics.
Clients can submit feature requests, which are evaluated and prioritized based on operational value
Strategic customers may receive early access to beta features
Many of our current modules were developed through direct collaboration with growing carriers
Still have questions? Send us a message!